Return & Refund Policy

Return & Refund Policy

Last Updated: September 13, 2026

At Scratchdeal, customer satisfaction is important to us. We aim to provide accurate product information and quality products. Please read this Return & Refund Policy carefully before placing an order on our website.

By placing an order with Scratchdeal, you acknowledge that you have read and understood this policy and agree to its applicable terms.

1. General Return & Refund Policy

As a general policy, Scratchdeal does not accept returns, exchanges, or cancellations after an order has been successfully placed and processed, except where a return, replacement, or refund is approved under the eligible cases described below.

Refunds are not provided for a customer’s change of mind, incorrect product selection, or other reasons that do not qualify under this policy.

2. Eligible Cases for Return, Replacement, or Refund

A return, replacement, or refund request may be considered only if:

• The product received is damaged or defective.
• The product received is different from the product ordered.
• An incorrect product was dispatched by Scratchdeal.
• The product has a significant issue that was not reasonably apparent at the time of delivery.

All claims are subject to verification and approval by Scratchdeal.

3. How to Report a Problem

If you receive a damaged, defective, or incorrect product, you must contact Scratchdeal within 48 hours of delivery.

To process your request, you may be required to provide:

• Your order number.
• Clear photographs showing the product and the reported issue.
• A clear video, where necessary, demonstrating the defect or issue.
• Relevant details regarding the order and delivery.

Customers should retain the original product, packaging, tags, labels, accessories, and other items received until the claim has been reviewed.

Failure to report an issue within 48 hours of delivery may result in the request being declined.

4. Verification and Approval Process

Once Scratchdeal receives a return, replacement, or refund request, our team will review the information and supporting evidence provided by the customer.

Scratchdeal reserves the right to verify the reported issue before approving any resolution.

If the claim is verified and approved, Scratchdeal may, at its discretion and subject to applicable law, provide one of the following resolutions:

• Replacement of the product
• Refund to the original payment method
• Store credit

The final resolution will depend on the nature of the issue, product availability, and the circumstances of the claim.

5. Non-Eligible Return or Refund Requests

Returns, replacements, or refunds generally will not be accepted for:

• Change of mind after placing an order.
• Incorrect size selected by the customer.
• Incorrect color, design, variant, or product selected by the customer.
• Products that differ slightly in color due to lighting, photography, or individual screen/display settings.
• Minor variations in appearance, texture, pattern, finishing, or dimensions that are inherent to the product or manufacturing process.
• Products damaged due to misuse, improper handling, negligence, or unauthorized alteration.
• Products showing signs of normal wear and tear.
• Products that have been used, washed, altered, damaged, or otherwise handled improperly after delivery.
• Requests submitted after the applicable reporting period.
• Requests where sufficient evidence of the reported issue is not provided.

6. Product Availability

If a replacement is approved but the same product is unavailable, Scratchdeal may provide an alternative resolution, such as a refund or store credit, subject to applicable law and the circumstances of the case.

7. Refund Processing

Where a refund is approved, it will generally be processed to the original payment method, where technically and reasonably possible.

The time taken for the refunded amount to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other payment service provider.

Scratchdeal does not control the processing time of third-party payment providers.

8. Shipping and Related Charges

Any return shipping, delivery, or other associated charges will be handled according to the circumstances of the approved claim and applicable law.

Scratchdeal may provide specific return or shipping instructions when a return or replacement has been approved. Customers should not send products back without receiving instructions from Scratchdeal.

9. Order Cancellation

Once an order has been successfully placed and processed, cancellation may not be possible.

If you wish to request cancellation, contact Scratchdeal as soon as possible. Cancellation requests are subject to the order’s processing status and applicable law.

10. Policy Changes

Scratchdeal reserves the right to modify, update, or revise this Return & Refund Policy from time to time.

Any updated version will be published on this page with the revised Last Updated date. Customers are encouraged to review this policy before placing an order.

11. Contact Scratchdeal

For questions or concerns regarding returns, replacements, or refunds, please contact Scratchdeal:

Scratchdeal
Email: info@scratchdeal.com

When contacting us, please include your order number and a clear description of the issue so that our team can assist you efficiently.

12. Customer Acknowledgement

By placing an order through the Scratchdeal website, you acknowledge that you have read and understood this Return & Refund Policy and agree to its terms, subject to your rights under applicable laws and regulations.

Scratchdeal reserves the right to review each return, replacement, or refund request individually and determine the appropriate resolution in accordance with this policy and applicable law.