Shipping & Delivery Policy

Last Updated: September 13, 2026

Welcome to scratchdeal. We are committed to processing your orders efficiently and delivering your purchases safely and reliably.

This Shipping & Delivery Policy explains how orders placed through the scratchdeal website are processed, shipped, tracked, and delivered. By placing an order with scratchdeal, you acknowledge and agree to the terms outlined below.

1. Order Processing

All orders are processed after successful payment confirmation.

• Orders are generally processed within 1–3 business days.
• Orders are not normally processed or dispatched on Sundays or public holidays.
• Processing times may be longer during sales, festive seasons, promotional events, high-demand periods, or unforeseen circumstances.
• Order processing time is separate from the estimated shipping and delivery time.

scratchdeal reserves the right to delay or cancel the processing of an order where necessary due to payment verification, product availability, suspected fraudulent activity, inaccurate customer information, or circumstances beyond the reasonable control of the company.

2. Shipping & Delivery Time

Estimated delivery timelines are as follows:

The delivery timelines mentioned above are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, courier service, weather conditions, public holidays, logistical disruptions, customs clearance, remote-area delivery, or other circumstances beyond the reasonable control of scratchdeal.

3. Shipping Charges

Applicable shipping charges will be clearly displayed during checkout before the customer completes payment.

• Shipping fees may vary depending on the delivery location, order value, product, package size, weight, and applicable shipping arrangements.
• scratchdeal may offer free shipping on selected products, promotional campaigns, or qualifying order values.
• Any applicable shipping charge will be the customer’s responsibility unless otherwise stated on the website or during checkout.

4. Order Tracking

Once your order has been dispatched, scratchdeal may provide a tracking number or tracking information through email, SMS, WhatsApp, or other available communication channels.

Customers can use the tracking information provided by the applicable courier or shipping partner to monitor the progress of their shipment.

Tracking information may take some time to become active after dispatch.

5. Accurate Shipping Information

Customers are responsible for providing complete and accurate shipping information at the time of placing an order.

This may include:

• Full name
• Complete delivery address
• City and state
• Postal/PIN code
• Contact number
• Email address
• Any other information required for successful delivery

scratchdeal will not be responsible for delays, returned shipments, additional delivery charges, or failed deliveries resulting from incorrect, incomplete, outdated, or insufficient shipping information provided by the customer.

If an order is returned because of an incorrect or incomplete address, any applicable re-shipping charges may be payable by the customer.

6. International Shipping

scratchdeal may offer international shipping to selected destinations.

For international orders:

• Delivery times may vary depending on the destination country and customs procedures.
• Customers are responsible for complying with applicable import regulations and customs requirements in their country.
• Customs duties, import taxes, local taxes, brokerage fees, or other charges imposed by the destination country may apply.
• Such charges are generally not included in the product price or shipping charges, unless expressly stated otherwise.
• scratchdeal does not control customs authorities and cannot guarantee the time required for customs clearance.

Customers are responsible for any applicable customs duties, import taxes, or other charges imposed by their destination country.

7. Delivery Delays

Although scratchdeal works with shipping partners to facilitate timely delivery, delivery delays may occasionally occur.

Delays may result from circumstances including, but not limited to:

• Courier or logistics delays
• Weather conditions
• Natural disasters
• Public holidays
• Customs inspections or clearance
• Transportation disruptions
• Incorrect or incomplete addresses
• High-volume sales or festive periods
• Government restrictions
• Technical or operational disruptions
• Other circumstances beyond the reasonable control of scratchdeal

A delivery delay does not automatically entitle the customer to a refund, cancellation, or compensation unless otherwise required by applicable law or expressly provided under scratchdeal’s applicable policies.

8. Lost, Damaged, or Undelivered Shipments

If your order appears to be lost, significantly delayed, or incorrectly marked as delivered, please contact scratchdeal as soon as reasonably possible.

We may coordinate with the relevant courier or logistics provider to investigate the shipment and determine the appropriate resolution.

Customers may be required to provide order details, tracking information, delivery information, photographs, or other relevant information necessary to investigate a shipping issue.

scratchdeal’s responsibility for lost, damaged, or undelivered shipments will be subject to the applicable circumstances, courier investigation, company policies, and applicable law.

9. Delivery Attempts

The shipping carrier may make one or more delivery attempts depending on its delivery procedures.

If a customer is unavailable, refuses delivery, provides incorrect information, or otherwise prevents successful delivery, the shipment may be returned to the sender.

Any additional shipping or re-delivery charges resulting from circumstances attributable to the customer may be payable by the customer.

10. Change of Shipping Address

Customers should carefully verify their shipping address before completing an order.

Requests to change a shipping address after an order has been placed may not always be possible, particularly after the order has been processed or dispatched.

scratchdeal cannot guarantee that an address-change request can be accommodated once an order has entered processing or shipment.

11. Delivery Estimates and Company Liability

All delivery dates and timeframes provided by scratchdeal are estimated timelines only.

scratchdeal will make reasonable efforts to process and dispatch orders within the stated timeframe; however, the company does not guarantee delivery by a specific date unless expressly stated otherwise.

To the maximum extent permitted by applicable law, scratchdeal will not be responsible for losses, delays, or costs arising from circumstances beyond the company’s reasonable control, including courier delays, customs delays, weather events, natural disasters, government actions, transportation disruptions, or other force-majeure events.

Nothing in this policy is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

12. Order Cancellation

Once an order has been processed or dispatched, cancellation may not be possible.

Any cancellation request will be handled according to scratchdeal’s applicable Cancellation, Return, Refund, and Exchange Policies.

Customers are encouraged to review these policies before placing an order.

13. Contact Us

If you have questions regarding shipping, delivery, tracking, or an existing order, please contact scratchdeal:

Mail to Scratchdeal
Email: info@scratchdeal.com

When contacting us about an order, please include your order number and registered contact details so that we can assist you efficiently.

14. Policy Updates

scratchdeal reserves the right to modify, update, or revise this Shipping & Delivery Policy at any time to reflect changes in our services, shipping arrangements, legal requirements, or business practices.

Any updated version will be published on this page with the revised Last Updated date.

Thank You for Shopping with scratchdeal

Thank you for choosing scratchdeal. We appreciate your trust and support and will continue working to provide a reliable, convenient, and secure shopping experience.