Privacy Policy – Scratchdeal | Data & Privacy

Privacy Policy

Effective Date: September 13, 2026

At Scratchdeal, your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit scratchdeal.com, create an account, place an order, or interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

• Personal Information: Name, email address, and phone number.
• Billing and Shipping Information: Billing address, shipping address, and other information required to deliver your order.
• Order Information: Products purchased, order details, transaction status, and order history.
• Payment Information: Payment-related information required to process transactions. We do not store complete payment card or payment credentials on our own servers.
• Technical Information: IP address, browser type, device information, operating system, and website usage information.
• Cookies and Similar Technologies: Information collected through cookies and similar technologies to improve website functionality and user experience.

We only request information that is reasonably necessary to provide our products and services, process orders, communicate with customers, and operate our website.

2. How We Use Your Information

Scratchdeal may use your information to:

• Process, confirm, and deliver your orders.
• Provide customer service and respond to enquiries.
• Send order confirmations, shipping updates, delivery notifications, and other service-related communications.
• Process payments securely through authorized payment service providers.
• Improve our website, products, services, and customer experience.
• Personalize website content and improve shopping functionality.
• Detect, investigate, and prevent fraud, unauthorized transactions, and other misuse.
• Maintain website security and troubleshoot technical issues.
• Comply with applicable legal, regulatory, and accounting requirements.
• Send promotional communications where permitted and where applicable consent has been obtained.

3. Payment Security

Scratchdeal uses trusted and secure payment service providers to process online transactions.

We do not store complete payment card details, CVV numbers, or other complete payment credentials on our own servers. Payment information may be processed directly by the relevant payment gateway in accordance with its own privacy and security policies.

Customers should review the privacy policies of the payment providers used during checkout for additional information about how payment data is handled.

Our website may use cookies and similar technologies to:

4. Cookies and Similar Technologies

• Keep the website functioning properly.
• Remember preferences and shopping-related information.
• Understand how visitors use our website.
• Improve website performance and user experience.
• Support analytics and relevant marketing activities where applicable.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features or functionality.

5. Sharing of Personal Information

Scratchdeal does not sell, rent, or trade your personal information for monetary consideration.

We may share necessary information with trusted third parties when required to operate our business and provide our services, including:

• Payment service providers for processing transactions.
• Shipping and delivery partners for fulfilling and delivering orders.
• Technology and hosting service providers that help operate and secure our website.
• Analytics or marketing service providers, where applicable and permitted.
• Government, regulatory, law-enforcement, or legal authorities when required by applicable law or legal process.

We aim to share only the information reasonably necessary for the relevant purpose.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security of information transmitted over the internet.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer service, accounting, dispute resolution, fraud prevention, legal compliance, and other legitimate business requirements.

When information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.

8. Marketing Communications

Where permitted by applicable law, Scratchdeal may send promotional communications about products, offers, discounts, or other updates.

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still send essential service-related messages, such as order confirmations, payment updates, shipping notifications, or important account information.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Scratchdeal is not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party service before providing personal information.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Withdraw consent where processing is based on consent.
• Opt out of certain promotional communications.
• Raise a privacy-related concern or complaint.

To exercise your applicable rights, please contact us using the details provided below. We may need to verify your request before taking action to protect your information.

11. Changes to This Privacy Policy

Scratchdeal may update this Privacy Policy from time to time to reflect changes in our business, website functionality, services, or applicable legal requirements.

Any updated version will be published on this page along with the revised Effective Date. We encourage you to review this page periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way Scratchdeal handles personal information, please contact us:

Scratchdeal
Email: info@scratchdeal.com
Address: Jabalpur, Madhya Pradesh – 483119, India

For privacy-related requests, please include sufficient information to help us understand and process your request.

13. Acceptance of This Privacy Policy

By accessing or using the Scratchdeal website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described in it, subject to your rights under applicable law.